Jitterbug Bakery: Eat. Drink. Blog. As I work full time on the WordPress project, I don’t do consulting. But! If you donate $100 to Jane’s Jitterbug Kickstarter project, I’ll do a code review and security audit your WordPress.org-hosted plugin. You’ll get a few hours of my time — quite the bang for your buck. Limited time offer. Other awesome people, including Pete Mall, Lisa Sabin-Wilson, Aaron Campbell, and Ptah Dunbar, are also fair game.
If a feature or product were legitimately easy the user would not be writing in to support about how stuck they are. Sure, some percentage of users will find questions to ask about any interface. But do you want to start the conversation by assuming the user falls into that percentage? You venture to learn much more if you assume the software is wrong, not the user.
— Andrew Spittle, “Avoiding Easy”
This post by Andrew on avoiding the word “easy” in support is golden, but perhaps predictably, this is the part that stood out when I read it. If your user is confused, chances are, the software is wrong. No bugs necessary.
Required reading is what Andrew linked to in this paragraph: Joe Flood’s blog post about a comment Matt Mullenweg made at WordPress DC last summer, “The software is wrong, not the people.”
WordPress takes a stand: Help Stop SOPA, PIPA.
Did you know that before you could write crazy shit on Tumblr and WordPress, people had to type their crazy shit up on what was called paper — and distribute it by hand, reaching the few paranoid conspiracists within walking distance.
— Jon Stewart
That was The Daily Show’s Jon Stewart on Tuesday night, referring to Ron Paul’s decades-old newsletters. Just another way to describe democratizing publishing.
Double Bonus: Comedy Central’s Indecision site is WordPress too. (I knew thedailyshow.com wasn’t, but it didn’t take long to find one that was.)
Updated with the clip:
Don’t steal my Theme Options, from The Theme Foundry. It seems at least few people interpreted my post last week as suggesting there should be no options. While I think that software should just work, I also suggested that a half-dozen options could be removed from WordPress, not the other 50-something options. Nonetheless, the Theme Foundry post is a great case study in how you should be approaching options — in a careful, meticulous fashion. “We talked it over, and decided we’d go one-by-one through the options and scrutinize like madmen.” That quote makes me want to go find and don my Theme Foundry t-shirt.