The U.S. House Committee on Oversight and Government Reform launched a new site on WordPress today. This is really cool for a few reasons. Rep. Darrell Issa tweeted about it this morning, saying WordPress is “rare” for government and said it was “to support fast improvements in response to your feedback.”
Government moves at a pace best described as glacially, so for them to recognize that WordPress can help them react quicker, that’s just huge. I’ve learned in D.C. that ease of use and speed of development are very rare things for .gov sites, even those built on open source. Not to mention cost-effectiveness in an age where federal government IT procurement is being upended. Look, they even created cheesy WordPress-in-government infomercial:
The video takes a shot at bad government websites, and while the new site isn’t the prettiest thing in the world, I like the point they’re getting across: Government can excel on the web using the same free publishing software as many of their constituents. It won’t be rare for long.
Jitterbug Bakery: Eat. Drink. Blog. As I work full time on the WordPress project, I don’t do consulting. But! If you donate $100 to Jane’s Jitterbug Kickstarter project, I’ll do a code review and security audit your WordPress.org-hosted plugin. You’ll get a few hours of my time — quite the bang for your buck. Limited time offer. Other awesome people, including Pete Mall, Lisa Sabin-Wilson, Aaron Campbell, and Ptah Dunbar, are also fair game.
If a feature or product were legitimately easy the user would not be writing in to support about how stuck they are. Sure, some percentage of users will find questions to ask about any interface. But do you want to start the conversation by assuming the user falls into that percentage? You venture to learn much more if you assume the software is wrong, not the user.
— Andrew Spittle, “Avoiding Easy”
This post by Andrew on avoiding the word “easy” in support is golden, but perhaps predictably, this is the part that stood out when I read it. If your user is confused, chances are, the software is wrong. No bugs necessary.
Required reading is what Andrew linked to in this paragraph: Joe Flood’s blog post about a comment Matt Mullenweg made at WordPress DC last summer, “The software is wrong, not the people.”